Terms and Conditions
Terms of Booking and Deposit
By placing a booking with us – The Dunes Apartments Cotton Tree, you and your booking party agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us you must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. The person making the booking will be held responsible for cancellation, non-arrival and damages as set-out within.
To secure any booking we require a deposit to be paid in advance. Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.
Payments can be made online / over the phone using debit / credit card (Visa, Mastercard or American Express. A 3.5% fee is charged on American Express) or bank transfer.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Every effort will be made by management to place guests in a requested unit. Where circumstances beyond our control prevent this, an alternative apartment will be allocated.
Check In & Check Out
Guests must check-in and check-out by the times stated below;
Check-in by: 14:00pm on day of arrival
Check-out by: 10:00am on day of departure
Unless other arrangements have been made with Management
Cancellation & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
Cancellation made 30 days or more in advance of arrival date = Full deposit refund
Cancellation made within 30 days of arrival date = No refund issued
No shows will forfeit the deposit and incur the tariff for the first night
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Cleaning, Damages and Lost Property
Please leave the property clean and tidy. Extra cleaning charges may be incurred for the cleaning of dirty dishes, dirty oven, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs (at $50 per hour) over and above the normal cleaning fee. All apartments are fully equipped with a standard inventory. Please report any breakages, missing items or damaged property to Reception. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. The cost of replacement or repair to any items broken or damaged is the responsibility of the guest.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Please dispose of all bagged rubbish through the chute located in the corridor of each floor. Glass and seafood MUST NOT be placed in the chute. Please place in the appropriate bins located in the parking area of the complex
Secure parking is available to all guests. Please swipe the fob at the access point to the underground carpark to activate the electronic garage door. Please ensure that you park in the space allocated to your apartment. Guests accept that they park their vehicles at their own risk
Please keep your room keys and fob with you at all ties. Your security fob will allow you access via the elevator to your apartment floor, level 1 pool and basement car park as well as after-hours access to the front entrance. Lost or unreturned keys and fobs will attract additional fees.
POLICE, FIRE or AMBULANCE – Dial 000
On-Site Manager – 0429 976 711
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS. Exit the building via the stairway
Internal smoke detectors are fitted throughout your apartment and will activate when smoke is emitted, should this occur, please do not attempt to deactivate the system. In the event of the alarm activating due to cooking smoke/steam please open all windows and balcony doors. Please DO NOT open your apartment entrance door as this will activate the detectors in the corridor which service the entire building. These detectors are linked directly to the Fire Brigade and will result in a Fire Brigade call out. You will be liable for the payment of any and all associated fees.
Local free to air and Foxtel channels are available on your television and are free of charge to view. For additional instructions on how to work the Foxtel units please see instructions in your compendium or see reception.
The pool, spa and BBQ area are located on level 1. Operating hours are 7am – 9pm daily. Strictly no glass is to be taken into the pool area. Children must be supervised by an adult at all times. Please ensure you clean the BBQ plate and facilities after use. Cleaning equipment is available from reception.
If your stay exceeds 7 nights our housekeeping department will conduct service cleans during business hours.