Terms and Conditions

Terms of Booking

By placing a booking with us – The Dunes Apartments Cotton Tree, you and your booking party agree to the following terms and conditions as set-out.

Firm bookings are not confirmed until a deposit of the first night tariff has been received and confirmation has been sent by The Dunes Cotton Tree. Balance is payable 14 days prior to arrival and is non refundable if booking is cancelled.

The maximum number of staying guests per room is illustrated in the room occupancy details on the website.

The person making the booking will be held responsible for cancellation, non-arrival and damages as set-out within. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times.

We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Apartment Allocation

Every effort will be made by management to place guests in a requested unit. Where circumstances beyond our control prevent this, an alternative apartment will be allocated.

Check In & Check Out

Check-in from: 2:00pm on day of arrival. Check-out by: 10:00am on day of departure

Cancellation Policy

You can cancel free of charge up to 14 days of the arrival date. 100% of the reservation will be charged if you cancel within 14 days of the arrival date.

You will be charged 100% of the reservation cost in the case of a no show

Refunds will only be issued within the cancellation policy guidelines above

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not permitted and will be reported to local authorities. We provide Foxtel for your enjoyment.

Maintenance

If any maintenance is required in the apartment, please advise the Managers immediately on 0429 976 711.

Cleaning, Damages and Lost Property

Please leave the property clean and tidy and all furniture in its original position. Additional fees will be incurred at $55 per hour for the cleaning of dirty dishes, dirty oven, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish, repositioning furniture etc. Please report any breakages, missing items or damaged property to Reception. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. The cost of replacement or repair to any items broken or damaged is the responsibility of the guest. Any property left behind by guests, if discovered, will be held for a period of 1 month. Every effort will be made to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Garbage Disposal

Please dispose of all bagged rubbish through the chute located in the corridor of each floor. Glass and seafood MUST NOT be placed in the chute and all bags must be securely tied. Please place in the appropriate bins located in the parking area of the complex

Car Parking

Secure parking is available to all guests at no charge. Please swipe the fob at the access point to the underground carpark to activate the electronic garage door. Please ensure that you park in the space allocated to your apartment. Guests accept that they park their vehicles at their own risk

Keys

Please keep your room keys and security fob with you at all times. A call out fee of $100 will be charged if you are locked out. Your security fob will allow you access via the elevator to your apartment floor, level 1 pool and basement car park as well as after-hours access to the front entrance. Lost or unreturned keys and fobs will attract a $100 replacement fee (each).

Smoke Detectors

Internal smoke detectors are fitted throughout your apartment and will activate when smoke is emitted, should this occur, please do not attempt to deactivate the system. In the event of the alarm activating due to cooking smoke/steam please open all windows and balcony doors. Please DO NOT open your apartment entrance door as this will activate the detectors in the corridor which service the entire building. These detectors are linked directly to the Fire Brigade and will result in a Fire Brigade call out. You will be liable for the payment of any and all associated fees.

Housekeeping

If your stay exceeds 8 nights our housekeeping department will conduct linen changeouts between 8.30am and 2pm. If you choose to utilise additional rooms ie booked one bed, utilise bedroom 2, you will be charged accordingly.

By accepting these terms and conditions you give permission for any additional charges to be deducted from card/account details held securely on file